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5 Questions to Evaluate a Rehabilitation Provider

In today’s environment, it is imperative to have full confidence in your rehab provider’s ability to provide high quality care, while helping to ensure regulatory compliance and safety. Now more than ever due to the pandemic, you need to know your therapy provider is following the latest CDC guidelines to reduce the virus spread, improve patient safety, and produce positive outcomes.

  1. How is your rehab facility helping navigate covid-19?

Having a rehab provider that can quickly adapt to changes in the healthcare environment is vital. A successful provider should be able to implement innovative technology, altered and enhanced individual patient care plans and programs and create staff education on Covid-19. The staff should be knowledgeable on PPE and how the virus spreads. An efficient provider will not only have procedures to combat the spread of Covid-19, but will maintain a high level of infection control processes to be able to provide therapy services to the residents safely.

2. What is your facility’s footprint in post-acute care?

A rehab facility with the ability to handle the demands of today’s environment will have a strong presence in the post-acute industry. Look for a provider who has a large portfolio of long-term clients with positive recommendations from healthcare providers and previous patients.

3. What is your facility’s performance potential and how do they measure success for their patients?

The right provider is one that invests in making their facility better, and has programs and support systems to met the facility’s needs. A facility should be transparent and be able to articulate how each department is performing. A facility should know where their weaknesses lie and should have a structured system for improvement and tracking each benchmark in terms of success. They should have processes in place to ensure the right patients are admitted into the facility at the right time in their care journey, that the best possible care is provided, and that patient and family engagement is maintained throughout the therapy journey. Now more than ever, technology is critical to ensuring clinical and operational efficiency and success.

4. What does your facility do to reduce return-to-hospital risks?

Every patient has unique needs and recovery goals, and there should not be a one-size-fits-all approach to therapy. Comprehensive evaluations should be standard practice to obtain a complete view of the patient. Advanced training should be provided in high risk areas like fall reduction and medication adherence.

5. How does your facility describe the quality of your clinicians and nurses?

Leading providers understand the value of having highly-trained clinical staff, including nurses and therapists. They provide continual education and foster a culture that focuses on placing the patient in the center of their recovery plan. They also rapidly update clinical programs to address changing patient needs, such as the rise in behavioral health issues.





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